I am trying to setup the extension ServiceUpdates and use it on our new RT system. If I create a ticket in the Queue Service Updates, the Ticket Subject ONLY shows up in the page headers for RT Admin level users. We would like to use this function to post any current System Outage or System problems so all users see notification about new, hot issues. (We also have other means to notify IT staff of issues. I would like it to show up for: - at least ALL IT support personnel - Ideally, all RT users Can you tell me what group rights I have to grant. It looks like I need "Seequeue" and "Showtickets" but I am not sure. And on a related note: If I create multiple tickets in the Service Updates queue, they all get strung together on the page header, with just a bullet between each item. They stay there until resolved. Is there a way to break them up, for better readability, or even to "bold" or change font, or Highlight or put in color Red, the newest ticket? I want to somehow make the items in the Page headers stand out more for the users, and somehow highlight a new addition to the page headers. Any pointers to more information about ServiceUpdates would be appreciated.