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I'm looking for a way to add a comment to a ticket along with the TimeTaken attribute. As far as I can tell the RT.pm module has support for this, but I haven't been able to achieve the same result with this module. I've been able to add a comment and then set the time_worked field on the ticket but that is not exactly what I'm looking for since the time_worked would not be associated with any comment. TimeTaken is an attribute which can be associated with a comment.
Anyone have any insights about solving this issue?
Thanks. |